Managing Access Control

Control who can view or modify sensitive data by configuring Support Cloud’s access control settings. 🔐

🧾 Permissions Overview

• Roles: Define permission levels by job function
• Groups: Route and restrict tickets to specific teams
• Custom Roles: Add or remove permissions at a granular level

🔧 Setup

1. Go to Admin > Roles
2. Click Edit on a role or create a new one
3. Select modules the role can access (Tickets, Reports, Settings)
4. Assign the role to users under Admin > People

🧯 Troubleshooting

• User can’t access a tool? Verify role permissions and login status