Dashboards & Reporting
Dashboards & Reporting category for Support Cloud.
Prebuilt Dashboards
See all articlesUnderstanding Prebuilt Dashboards
Support Cloud offers a suite of prebuilt dashboards to give your team instant insights without any setup. These dashb...
Custom Reports
See all articlesGenerating Employee Performance Metrics Reports
Introduction
At Atlas HXM, we understand that tracking employee performance is vital for organizational success and e...
Building Custom Reports
Support Cloud’s custom report builder lets you analyze the exact metrics your team needs — from SLA adherence to tag ...
Metrics Glossary
See all articlesUnderstanding Support Cloud Metrics
Knowing how to interpret Support Cloud metrics helps you understand team efficiency, SLA compliance, and customer sat...