Jira Integration Guide

Support Cloud integrates with Jira so that support and engineering teams can collaborate across platforms. Create linked issues, sync status, and reduce back-and-forth. 🛠️

🔗 Key Features

• Create Jira issues directly from a ticket
• Display Jira issue status inside the Support Cloud ticket view
• Sync ticket comments with Jira (optional)

🔧 Setup Guide

1. Go to Admin > Integrations > Jira
2. Click Connect and authenticate using your Jira credentials
3. Choose your Jira project and issue types
4. Map fields between Support Cloud and Jira (e.g., ticket subject → issue summary)

🧯 Troubleshooting

• Issues not linking? Verify the Support Cloud app is authorized in Jira
• Status not updating? Check the webhook and issue permissions in Jira