Our March 2025 release brings several enhancements to reporting, live chat, and developer tools in Support Cloud. 🚀
🆕 New Features
- Live Chat Themes: Customize widget color and greeting by URL path
- Webhook Retry Logs: View failed webhook attempts in the developer console
- Prebuilt Agent KPIs Dashboard: New dashboard to track productivity per agent
🔧 Improvements
- Faster dashboard load time (up to 2x performance boost)
- Improved email threading logic to reduce duplicates
- Slack integration now supports direct ticket creation from threads
🪲 Bug Fixes
- Resolved issue where mobile chat widget failed to scroll on iOS Safari
- Fixed billing portal error for multi-org accounts
- Dashboard filters now correctly persist when exporting CSV
Visit the Product Updates section monthly for the latest improvements to Support Cloud.
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