Initial Troubleshooting Steps for API Rate Limit Errors – SaaS

If you're encountering an error related to API rate limits, follow these troubleshooting steps to identify the cause and resolve the issue.

Step 1: Understand the API Rate Limit Error

Rate limit errors occur when too many API requests are sent in a short period. You might see an error message like:

"429 Too Many Requests"
"Rate limit exceeded"

These messages indicate that your API usage has hit the limit allowed for your plan.

Step 2: Identify Your Current API Limit

Check Your Plan's Rate Limits – Your API limits depend on your subscription plan.
- If you're on the Basic Plan, limits may be lower than premium plans.
- You can find specific limits for all plans in our API documentation.
Monitor Your API Usage – Ensure you're not exceeding the allowed requests per minute/hour.
- If you have access, use our developer dashboard to track your API usage.

Step 3: Reduce API Call Frequency

If you've hit the rate limit, try the following:
✅ Reduce the number of requests – Instead of making frequent calls, optimize your app to batch requests where possible.
✅ Implement exponential backoff – If your app makes repeated calls, introduce a delay between retries.
✅ Use caching – Avoid redundant API requests by storing recent responses when applicable.

Step 4: Verify API Keys & Authentication

Sometimes, incorrect API keys or authentication issues can contribute to errors:
🔍 Check that your API key is valid and correctly formatted in your requests.
🔍 Ensure you're using the correct authentication method specified in the API documentation.

Step 5: Upgrade Your Plan (If Needed)

If you consistently hit the API rate limit, you might need a higher-tier plan with increased API capacity.
📌 Review our pricing page to compare plan limits and see if an upgrade is necessary

Step 6: Contact Support

If you've tried the above steps and are still experiencing issues, reach out to our support team with the following details:

Your API key (if applicable)
The exact error message you're receiving
A timestamp of when the error occurred
Any recent changes made to your API integration

📞 Contact Support: Submit a request

By following these steps, you should be able to resolve most API rate limit issues and optimize your API usage effectively. Let us know if you need further assistance! 🚀