Common Errors
Common Errors section in Troubleshooting & FAQs.
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December Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
November Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
October Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
September Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
August Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
July Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
June Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
May Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
April Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
March Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
February Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, whic... -
Understanding Free Trials
Thinking about trying our platform before you commit? Great! This article walks you through everything you need to kn... -
Managing Your Subscription Plan
Last updated: March 2025 If you’re looking to upgrade, downgrade, or better understand your current subscription, thi... -
API Rate Limits
The API is designed to handle high volumes of requests while ensuring stability and performance for all users. To mai... -
Applying Filters in the Reporting Dashboard
Introduction: In this article, we will guide you through the process of applying filters in the reporting dashboard. ... -
How to Access Your Invoice
We understand the importance of keeping track of your purchases. If you need to access a copy of your invoice, follow... -
Getting Started with the New Third-Party Data Integration for Reports
Overview: This article provides guidance for users on how to set up and utilize the new third-party data integration ... -
Initial Troubleshooting Steps for API Rate Limit Errors
If you're encountering an error related to API rate limits, follow these troubleshooting steps to identify the cause ... -
Security Best Practices
Overview Your security is our top priority. Follow these best practices to protect your account and prevent unauthori... -
Support Cloud Admin 201 Certification Program
Support Cloud Admin 201 Certification Bundle Admin I Certification bundle - Certifications at a 15% discount if... -
Support Cloud Admin 301 Certification Program
Support Cloud Admin 301 Certification Bundle Admin I Certification bundle - Certifications at a 15% discount if... -
Support Cloud Admin 101 Certification Program
Support Cloud Admin 101 Certification Bundle Admin I Certification bundle - Certifications at a 15% discount if... -
Change/Reset Password
Change your password Open your Support Cloud Account. You might need to sign in. Under "Security," select Signing in... -
Admin interface
Within the Support Cloud admin interface, you find the information around your current account users, roles, permissi... -
Subscription Plans
About current Support Cloud Suite plans All plans include these fundamental features: Ticketing system Messaging a... -
How to Reset your Password
To reset your guest account password if you cannot remember it: 1. Click the Forgot Password link on theGuest Account... -
Fixing Common Login Issues
If you're having trouble logging into Support Cloud, this guide will walk you through common problems and how to reso...