Making a Payment in Your Account

💳 Making a Payment in Your Account

Keeping your account up to date is easy. Whether you're managing a subscription or settling an invoice, you can securely make a payment anytime directly from your account dashboard.

✅ Step-by-Step: How to Make a Payment

1. Log into your account
   Go to supportcloud.io/login and sign in with your email and password.

2. Navigate to Billing
   From the left-hand sidebar, click on Settings > Billing.

   Note: You must have Admin or Billing permissions to access this section.

3. Select ‘Make a Payment’
   Under the Invoices tab, locate any open invoices and click Make a Payment.

4. Choose your payment method
   You can pay using a credit/debit card, ACH, or any saved payment method. If you need to add a new card, click Add New Payment Method.

5. Review & Submit
   Double-check the invoice amount, payment method, and billing details. Click Submit Payment to complete the transaction.

6. Confirmation
   Once the payment is processed, you’ll see a confirmation screen and receive a payment receipt via email.

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💡 Need to update your payment method?

Visit your Billing Settings and click Payment Methods to add, remove, or update your default payment method.

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🔒 Is it secure?

Absolutely. All payment details are encrypted and processed through our PCI-compliant payment gateway to ensure your information stays safe.

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Still have questions?

If you run into any issues, contact our Support team — we’re happy to help!