If you’re experiencing issues with your power service, here are a few common reasons and steps you can take before reaching out to our support team.
🔍 Step 1: Check for Known Outages
- Power may be out in your area due to scheduled maintenance or unexpected service interruptions.
- Visit our [Outage Map] (link placeholder) for real‑time updates.
- If there’s an active outage listed in your neighborhood, our crews are already working to restore service.
💡 Step 2: Check Inside Your Home or Business
- Make sure circuit breakers haven’t tripped. Try resetting them.
- Verify that all power cords and major appliances are securely plugged in.
- Look for obvious issues such as damaged cords or blown fuses.
💳 Step 3: Verify Your Account Status
- Log in to your online member portal to confirm your recent payment was processed.
- If your account is past due, service could be interrupted until payment is made.
🛠️ Step 4: Safety First
- If you see downed lines, sparks, or equipment damage, keep a safe distance and call us immediately.
- Do not attempt to repair or touch utility equipment yourself.
🧰 Still Need Help?
If everything above checks out and your service still isn’t working:
- Contact our Support Team directly via 123-345-6910 , support@mycompany.com, or Live Chat through our Help Center.
- Our agents can confirm your account status, check outage details, and coordinate with field crews if needed.
👩💻 Quick Tip:
When contacting support, have your account number and service address ready. This helps us resolve your issue faster.
0 comments
Please sign in to leave a comment.