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Account Management
Account Management category for Support Cloud.
Users & Roles
See all articlesHow to Manage Users and Permissions in Appia
If you're an Appia administrator, you can control who has access to your projects and what they can do within the pla...
Managing Users and Roles
Support Cloud allows you to manage users and roles across your organization to ensure secure, efficient workflows. Wi...
Billing & Subscription
See all articlesHandling Customer Calls About Outages
🎯 PurposeTo provide clear steps for handling customer inquiries related to service outages. This ensures consistent c...
Why Is My Service Not Working?
If you’re experiencing issues with your power service, here are a few common reasons and steps you can take before re...
Making a Payment in Your Account
💳 Making a Payment in Your Account
Keeping your account up to date is easy. Whether you're managing a subscription o...
Updating Your Billing Information
Billing and subscription management in Support Cloud is handled via your admin portal. You can view invoices, update ...
Security Settings
See all articlesSetting Up Security and Permissions
Support Cloud includes advanced security settings for admins to control access, data visibility, and authentication. ...