Zach Wermich

Change your password Open your Support Cloud Account. You might need to sign in. Under "Security," select Signing in to Support Cloud. Choose Password. You might need to sign in again. Enter your ...

Within the Support Cloud admin interface, you find the information around your current account users, roles, permissions configuration and more. Have a look at the below video to learn more:  

About current Support Cloud Suite plans All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support A u...

To reset your guest account password if you cannot remember it: 1. Click the Forgot Password link on theGuest Account login page.  The Forgot Password page is displayed. 2. Complete the following ...

Support Cloud provides a JavaScript SDK to embed ticket forms, chat widgets, and user context from your app. 🧩 📥 Installation Add the SDK to your app’s HTML: <script src="https://cdn.supportc...

To ensure fair usage and protect platform stability, Support Cloud enforces API rate limits. Here’s how they work and how to monitor your usage. ⚙️ 📊 Rate Limit Structure Standard Plan: 700 req...

Webhooks let Support Cloud notify your external systems in real time when key events occur. Use them to trigger actions in your CRM, send alerts, or sync data. 🔔 🔧 Setup Steps Go to Admin > Web...

Control who can view or modify sensitive data by configuring Support Cloud’s access control settings. 🔐 🧾 Permissions Overview Roles: Define permission levels by job function Groups: Route an...

Admins can export ticket history, user lists, and audit logs from the platform for backup or compliance purposes. 📤 📦 Data Types Available for Export Tickets and comments (JSON or CSV) User p...

Support Cloud is committed to protecting your data. This overview explains how we handle, process, and store information across our platform. 🔒 📁 Data We Collect Customer contact details (email...