Zach Wermich

Slack is one of the most popular internal collaboration tools, and Support Cloud offers a native integration to help your teams stay aligned in real time. 🔗 ⚙️ What the Integration Does Send ti...

Support Cloud’s messaging tools help you connect with customers in real time across multiple channels including your website, mobile app, and social platforms. 💬 📲 Supported Channels Website wi...

Automations and triggers in Support Cloud allow you to build workflows that run based on time or ticket conditions. This reduces manual work and ensures SLAs are met. ⚙️ 🔁 Triggers Triggers run im...

Tickets are the foundation of Support Cloud's communication hub. Whether from email, live chat, or web forms, tickets capture all customer inquiries in one place. 🎟️ 📥 Creating Tickets Tickets can...

Support Cloud includes advanced security settings for admins to control access, data visibility, and authentication. 🔐 🔑 Authentication Settings Enable 2FA under Admin > Security Require stro...

Billing and subscription management in Support Cloud is handled via your admin portal. You can view invoices, update payment methods, and change plans at any time. 💳 🔄 Updating Payment Method G...

Support Cloud allows you to manage users and roles across your organization to ensure secure, efficient workflows. With role-based permissions and visibility controls, you can give the right access...

Support Cloud is a full-service customer experience platform. From handling incoming support tickets to generating advanced analytics reports, our tools help you scale support operations across you...

Welcome to Support Cloud! Before diving into the platform, you’ll need to create your account. This process takes less than 5 minutes and gets you full access to our trial experience. 🛠️ 📝 How to ...

New to Support Cloud? All new accounts start with a 14-day free trial of our Enterprise features — no credit card required. 🎁 📅 Trial Details Starts once you verify your email address Include...